Shipping & delivery
Where we ship, what it costs, and what to expect at your door.
All orders are dispatched from Singapore within three business days and ship tracked. Prices are in US dollars.
1. Shipping costs
Free shipping — Asia, Australia and New Zealand. No minimum order.
Free local delivery — Singapore.
All other destinations — shipping is charged at checkout. Your cost is shown before you pay.
Countries covered by free shipping:
Asia, Australia & New Zealand: Australia, Brunei, China, Hong Kong, Indonesia, Japan, Macao, Malaysia, New Zealand, Philippines, Taiwan, Thailand, Vietnam.
2. Delivery times
Orders leave our Singapore warehouse within three business days. After dispatch:
Asia-Pacific — 3 to 5 business days.
United Kingdom, Europe, United States, Canada and Mexico — 5 to 9 business days.
Middle East and rest of world — 7 to 14 business days.
These are estimates, not guarantees. Customs inspection, public holidays and remote delivery addresses can add time.
3. Customs, duties & taxes
The price you pay at checkout covers the product and shipping only. It does not include import duties, taxes or customs charges applied by your own country.
Asia-Pacific — most orders arrive with nothing further to pay.
United Kingdom and European Union — a small customs charge and local VAT apply on delivery, collected by the carrier before your parcel is released.
All other destinations — local duties and taxes may apply.
These charges are set by your government, not by us. They are payable by the recipient and we do not collect them in advance. If you are unsure what applies where you live, check with your local customs authority before ordering.
If a parcel is refused or returned to us because import charges were not paid, we will refund the product price less the shipping cost we paid to send the parcel and any return charges we incur.
4. Tracking
Every order ships tracked. A tracking link is emailed to you as soon as your parcel leaves our warehouse, usually within 24 hours of dispatch. If it has not arrived, check your spam folder before contacting us.
5. If something goes wrong
If your order arrives damaged, incomplete or incorrect, email hello@eyefly3d.com within seven days of delivery with photos and your order number. We will ship a replacement at our cost.
If tracking has not updated for ten business days, contact us and we will open an investigation with the carrier.
Please make sure your delivery address is correct and complete before you order. We cannot reroute a parcel once it has shipped, and orders returned to us because of an incorrect address are refunded less shipping.
6. Questions
Email hello@eyefly3d.com and we will come back to you within one business day.