Shipping & delivery
Where we ship, what it costs, and what to expect at your door.
All orders are dispatched from Singapore within three business days and ship tracked. Prices are in US dollars.
1. Shipping costs
Free shipping — Asia, Australia, New Zealand, the United Kingdom and Europe. No minimum order.
US$20 — Middle East, Türkiye and South Africa. Free on orders over US$79, which includes the Twin Pack and Family 3-pack.
US$29 — all other destinations, including Latin America, most of Africa and the Caribbean.
Free local delivery — Singapore.
Your cost is shown at checkout before you pay. Countries covered by free shipping:
Asia, Australia & New Zealand: Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Macao, Malaysia, Myanmar, Nepal, New Zealand, Pakistan, Papua New Guinea, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam.
United Kingdom & Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (UK), Vatican.
US$20 / free over US$79: Bahrain, Egypt, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, South Africa, Türkiye, United Arab Emirates.
2. Delivery times
Orders leave our Singapore warehouse within three business days. After dispatch:
Asia-Pacific — 5 to 7 business days.
United Kingdom and Europe — 7 to 12 business days.
Middle East and rest of world — 7 to 14 business days.
These are estimates, not guarantees. Customs inspection, public holidays and remote delivery addresses can add time.
3. Customs, duties & taxes
The price you pay at checkout covers the product and shipping only. It does not include import duties, taxes or customs charges applied by your own country.
Asia-Pacific — most orders arrive with nothing further to pay.
United Kingdom and European Union — a small customs charge and local VAT apply on delivery, collected by the carrier before your parcel is released.
All other destinations — local duties and taxes may apply.
These charges are set by your government, not by us. They are payable by the recipient and we do not collect them in advance. If you are unsure what applies where you live, check with your local customs authority before ordering.
If a parcel is refused or returned to us because import charges were not paid, we will refund the product price less the original shipping cost and any return charges we incur.
4. Tracking
Every order ships tracked. A tracking link is emailed to you as soon as your parcel leaves our warehouse, usually within 24 hours of dispatch. If it has not arrived, check your spam folder before contacting us.
5. United States, Canada & Mexico
We are not currently accepting orders from the United States, Canada or Mexico.
Recent changes to import rules mean parcels to these countries now attract customs charges that would land on you after delivery, often for more than the product is worth. Rather than pass that on, we are setting up local fulfilment so your order arrives with all duties already paid and nothing to settle at the door.
Email us at hello@eyefly3d.com and we will let you know the moment we open.
6. If something goes wrong
If your order arrives damaged, incomplete or incorrect, email hello@eyefly3d.com within seven days of delivery with photos and your order number. We will ship a replacement at our cost.
If tracking has not updated for ten business days, contact us and we will open an investigation with the carrier.
Please make sure your delivery address is correct and complete before you order. We cannot reroute a parcel once it has shipped, and orders returned to us because of an incorrect address are refunded less shipping.
7. Questions
Email hello@eyefly3d.com and we will come back to you within one business day.